We, at Lief MednFood llp("LMNF", "we," "us") provide services to all individuals accessing or using our retail stores or LMNF platform ("LMNF Platform ") for any reason ("you", "yours", "User") subject to the notices, terms, and conditions set forth in these terms and conditions ("Terms and Conditions", "Agreement"), read with the Privacy Policy. The LMNF Platform is owned and operated by LMNF, a company duly incorporated under the provisions of the Companies Act, 2013. By accessing or browsing of the LMNF Platform and using the Services (as defined below) you indicate your agreement to all the terms and conditions in this Agreement. If you disagree with any part of the Terms and Conditions, then you may discontinue access or use of the LMNF Platform.

1. ELIGIBILITY

When you use the LMNF Platform, you represent that you meet the following primary eligibility criteria:
a. You are at least 18 years old or accessing the LMNF Platform under the supervision of a parent or guardian, who in such a case will be deemed as the recipient / end-user of the Services (as defined in these Terms and Conditions) for the purpose of these Terms and Conditions. b. If your age is below that of 18 years, your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material the sale or purchase of which to/by minors is prohibited and which is for consumption by adults only. c. You are legally competent to contract, and otherwise competent to receive the Services (as defined in these Terms and Conditions). Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the LMNF Platform. d. You have not been previously suspended or removed by LMNF or disqualified for any other reason, from availing the Services. e. LMNF reserves the right to terminate your membership, if any, and/or refuse to provide you with access to the LMNF Platform if LMNF discovers that you are under the age of 18 years. f. These Terms and Conditions are published in compliance of, and is governed by the provisions of Indian laws as may be amended from time to time, including but limited to: i. The Indian Contract Act, 1872; ii. The (Indian) Information Technology Act, 2000 and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011; iii. The Drugs and Cosmetic Act, 1940, read with the Drugs and Cosmetics Rules, 1945; iv. The Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954; v. The Indian Medical Council Act, 1956 read with the Indian Medical Council Rules, 1957; vi. Pharmacy Act, 1948; and vii. The Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.

2. OUR SERVICES

Through the LMNF Platform, we provide you with the following services ("Services"):
a. Display, advertisement, sale and delivery of medicines including over the counter drugs, other pharmaceuticals products and certain fast moving consumer goods including cosmetics, food products, private label products and medical devices. ("Products"); and b. Any other service that is made available on the Platform from time to time. The sale and purchase of Products on the LMNF Platform is solely undertaken by LMNF. By transacting on the LMNF Platform in respect of any Products [or Services], you agree to be bound by these Terms and Conditions and are entitled to enforce any and all available remedies, under contract or law, only against LMNF. You further agree and acknowledge that the Products being purchased by you are being sold and fulfilled only by LMNF.

3. YOUR USE OF THE LMNF PLATFORM

3.1.By using the LMNF Platform, you expressly agree to be bound by the Terms and Conditions. If you do not agree with any of the Terms and Conditions, please do not use the LMNF Platform. Any accessing, browsing, or otherwise using the LMNF Platform indicates your agreement to these Terms and Conditions, and any other policies or guidelines that may be applicable on the LMNF Platform at the time of your access and usage of the LMNF Platform and which may be updated from time to time. 3.2.These Terms and Conditions document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. 3.3.As an end-user and recipient of Services, when you use the LMNF Platform, you agree to the following conditions of use:
3.3.1. Due diligence conditions:
a. You are solely responsible for the medical, health and personal information you provide on the LMNF Platform, and you are requested to use your discretion in providing such information; b. You will provide accurate and complete information everywhere on the LMNF Platform, based on which you will receive the Services; c. You will be solely responsible for all access to and use of this LMNF Platform by anyone using the password and identification originally assigned to you whether or not such access to and use of this LMNF Platform is actually authorized by you, including without limitation, all communications and transmissions and all incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you; d. The information provided by you may be used by us for the purpose of Services including analysis, research, training and disclosure (where required) to our affiliates, group companies, vendors, agents and government authorities, etc. as stated in our Privacy Policy; and e. We reserve the right to refuse service or terminate accounts at our discretion, if we believe that you have violated or are likely to violate applicable law or these Terms and Conditions.
3.3.2. Scope of Services:
a. LMNF sells products in various categories such as medicines, medical devices, vitamins and supplements, baby food, personal care, health foods and over the counter drugs, to end customers. LMNF does not sell any drugs listed in Schedule X of the Drugs and Cosmetics Act, 1940 on the LMNF Platform; and b. LMNF engages in retail sale to end customers through both offline and online channels, i.e. through its outlets / physical stores as well its LMNF Platform. The LMNF Platform will display the inventory of products available in LMNF stores, based on the pin code entered by you on the LMNF Platform.
3.3.3. Prohibitions:
a. You may view and access the content available on the LMNF Platform solely for the purposes of availing the Services, and only as per these Terms and Conditions. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit the LMNF Platform or any portion of it unless expressly permitted by LMNF in writing; b. You may not assign, transfer, or sub-contract any of your rights or obligations under these Terms or any related order for Products to any third party, unless agreed upon in writing by LMNF; c. You may not make any commercial use of any of the information provided on the LMNF Platform; d. You may not impersonate any person or entity, or falsely state or otherwise misrepresent your identity, age or affiliation with any person or entity; e. You may not upload any content prohibited under applicable law, and / or designated as "Prohibited Content" under Section 5 below; and f. You may not resell any Products purchased from LMNF stores or the LMNF Platform.
3.3.4. Delivery and Charges Policy:
a. LMNF endeavours to carry out deliveries during and within such time period as communicated on our LMNF Platform and various communication channels. Our services are offered on a best effort basis, and as such we do not" provide any guarantee of the exact delivery time, which despite all our efforts, may vary from order to order, due to certain factors including but not limited to operational disruptions owing to shortage of products and manpower, strikes, lockouts, official control measures, inevitable delays by our suppliers, rider unavailability, public holidays, product unavailability/shortage, date of delivery, time of delivery, area of delivery, distance from the hub, customer demand, traffic, sudden breakdown of delivery vehicle, weather conditions, force majeure events specified below and/or any other unforeseen reasons beyond our control; b. LMNF does not guarantee to deliver your order within a period of two hours and delivery within the said timeline is subject to aforesaid multiple factors, as laid out in the present Terms and Conditions, to be read in entirety; c. LMNF shall endeavour to deliver the order at the delivery address as provided to us while placing the order on our platform. However, any interruption or disruption caused in delivery due to any incorrect details provided to us on the LMNF Platform shall not be our responsibility and any resultant losses/damages caused shall be your sole responsibility and will not be attributable to us in any manner whatsoever; d. Notwithstanding your request to leave your order at your doorstep or elsewhere, such request cannot be complied with and LMNF shall not be responsible to deliver your order if no one is available to receive the same at the delivery address, inasmuch as it could lead to theft, tampering, spoilage, contamination etc. LMNF shall not be liable for non-delivery or any losses/damages arising from the same in the given case scenario and any losses/damages caused by such circumstances shall be solely borne by you; e. You shall undertake to provide accurate directions, information and authorisations to accept delivery of your order. Due to your failure to comply with the same, if the order stands undelivered, the order shall be deemed to have been delivered to you and all the risks and responsibilities in relation thereto shall pass on to you; f. As part of LMNF"s best endeavour to deliver all orders within the promised delivery timeline, our rider may connect with you via mobile or internet call to identify the exact location of delivery. However, in the event you do not pick up the call or the call on the given number does not get connected at the first instance, for any reason whatsoever, the promised delivery timeline shall stand no longer applicable, without prejudice to the fact that the promised time is only an approximate measure of delivery time;
g. The delivery charges associated with each of your purchases will be displayed on the checkout page once you place an order on the LMNF Platform. Any other applicable charges will also be displayed at the time of purchase and will be payable accordingly; h. Cash on Delivery ("COD") is a payment method by which you can pay for your ordered item(s) in cash when LMNF delivers the orders to you at your delivery address; i. If you do not own a credit or debit card or do not wish to pay online, rather than making any advance online payment, LMNF COD option gives you the flexibility to pay the complete order amount on delivery through a point-of-service terminal or through cash as the case may be; j. In the event you choose to pay for your order via COD mode, the riders shall have the right to refuse delivery of your order if you fail to make the complete payment at the time of delivery. In that case, LMNF shall not be liable for any losses or damage arising from non-delivery of the order and the same shall be your sole responsibility; k. You will be informed once the order is confirmed and when the items are shipped with an update on the approximate delivery time; l. LMNF makes its best efforts to ship each item in your order within the approximate delivery time intimated to you at the time of placing the order. However, in some cases, it may take longer to ship the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that LMNF is not able to ship your order completely within 36 hours of the order, we shall cancel the remaining unshipped part of the order, and send you a communication informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment, in accordance with the LMNF Payment, Returns and Refund Policy; m. All applicable refunds will be processed in accordance with the LMNF Payments, Returns and Refunds Policy available on our LMNF Platform; n. Delivery time periods specified on our platform shall always be non-binding under all circumstances inasmuch as delivery is a sum total of multiple factors that can assume uncertainty at any moment for unforeseen reasons beyond our control; o. To put forth its best efforts to deliver the order effectively and within the promised timeframe, both internal and third-party entities are engaged by LMNF to carry out deliveries with strict Standard Operating Procedures. Please note that third party services will be governed by their own terms of service and other policies applicable to the corresponding third party and we have no control or connection to it whatsoever and we make no representation or endorsement regarding the accuracy, relevancy, copyright compliance, legality, completeness, timeliness or quality of any product, services, advertisements and other content appearing in or linked to the services of the third party; and p. LMNF does not make any inter-state deliveries of medicine. Inter-state delivery of medicines is fulfilled through external delivery partners. LMNF may also engage external delivery partners for certain inter-city and local deliveries. Any delay, loss, harm, theft or damage arising from the shipping of products by the external delivery partner is the sole liability of the external delivery partner. LMNF shall not be held liable for the actions of the external delivery partner in any way whatsoever.
3.3.5. International Delivery:
International delivery is not available currently. You can access the website to order items while being located anywhere in the world, but the shipping address has to be in India.
3.3.6. Additional Information:
a. LMNF shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched; and b. You will compensate LMNF for any extra cost incurred for redelivery in the event of a non-delivery in the first instance on account of a mistake by you (i.e. wrong name or address or any other wrong information).
3.3.7. Medicine Delivery Policy:
a. Valid prescription from a doctor is mandatory for all medicine orders, apart from when the law permits dispatch of medicine without a prescription. You may be requested to upload a scanned copy of the prescription on the LMNF Platform; b. You agree that the prescription uploaded by you will be examined by a registered pharmacist where applicable or necessary under law, and your order shall be considered confirmed only after the prescription is accepted by the Pharmacist; c. You agree and consent to the particulars of your prescription will be recorded by LMNF in accordance with its obligations under applicable laws; d. You may be required to display the prescription, whether offline or online, for the purpose of record keeping by LMNF, at the time of picking up medicines or accepting delivery of medicines through an online order; and e. LMNF will have a right to reject (either fully or partially) your Order, in case it is found that the prescription shared by you is not as per the relevant applicable statutory requirements and same shall be informed to you through various communication channels.

4. PROHIBITED CONTENT

a. You shall not upload to, distribute, or otherwise publish through the LMNF Platform, the following Prohibited Content, which includes any content, information, or other material that:
b. belongs to another person and which you do not own the rights to; c. is harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, invasive of another's privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, or otherwise inconsistent with or contrary to the laws in force; d. is hateful, racially or ethnically objectionable, disparaging of any person; e. relates to or seems to encourage money laundering or gambling, f. harm minors in any way; infringes any patent, trademark, copyright or other proprietary rights; g. violates any law in India for the time being in force; h. deceives or misleads the addressee about the origin of your message and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact; i. communicates any information which is grossly offensive or menacing in nature; j. impersonates another person; " threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order; k. is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person; l. incites any offence or prevents investigation of any offence or insults any other nation; m. is not relating to the medical consultation or relating to any of the Services you avail from us.
You also understand and acknowledge that if you fail to adhere to the above, we have the right to remove such information and / or immediately terminate your access to the Services and / or to the LMNF Platform.

5. INDEMNITY

a. By using the LMNF Platform and/or the Service, you agree, to the fullest extent permitted by law, to indemnify and keep indemnified and hold LMNF, its affiliates and any group companies, and its directors, officers, employees, affiliates, agents, contractors, and licensors harmless with respect to any claims, losses, costs, charges and expenses including reasonable attorney fees that the concerned indemnified persons may suffer on account of your breach of these Terms; b. your use of the LMNF Platform and/or the Service; c. incorrect or inaccurate credit / debit card details provided by you; d. you using a credit / debit card which is not lawfully owned by you; e. you permitting a third party to use your password or other means to access your account; f. your non-compliance with applicable law or regulations in the jurisdiction in which you are accessing the LMNF Platform and/or the Service; g. you providing a false, forged, unauthorized or manipulated prescription; and h. any action taken by LMNF as part of its investigation of a suspected violation of these Terms or as a result of its finding or decision that a violation of these Terms has occurred.

6. LIMITATION OF LIABILITY

By using our Services, you confirm that you understand and agree to the following: a. To the extent permitted by applicable law, LMNF or its affiliates or any Apollo group companies will not be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages arising out of or relating to: (i) . these Terms and Conditions and Privacy Policy; (ii). your use or inability to use the LMNF Platform; and (iii). your use of any third party services you contacted through the LMNF Platform. b. LMNF does not warrant that the LMNF Platform or any of the Services or Products available through it will be uninterrupted or free from errors. There may be delay, omissions, interruption, and/or inaccuracies in materials or Service available through the LMNF Platform. c. Although LMNF takes reasonable steps to prevent the introduction of viruses, worms or other malicious code to the LMNF Platform, LMNF does not represent or warrant that the LMNF Platform, or the Service or Products or materials that may be made available through the LMNF Platform are free from such destructive features. LMNF is not liable for any damages or harm attributable to such features or arising directly or indirectly from such features. d. To the extent permitted by law, LMNF shall not be liable to you or to any third party for any direct, incidental, indirect, special or consequential losses, damages whatsoever (including, but not limited to, lost profits, revenue, contracts, anticipated savings, goodwill or wasted expenditure, business interruption, loss of programs or other data on your information system or any other indirect or consequential loss), even if LMNF has been advised, knew, or should have known of the possibility of such damages, arising out of or related to: (i) . your use of or reliance on the LMNF Platform, any information, hyperlinks or content contained therein, or Services included on or otherwise made available to you through the LMNF Platform; (ii). your provision of information, personal or otherwise, to LMNF; (iii). the provision of Services by LMNF; (iv). acts or negligence on the part of LMNF, its agents or employees; and (v). Errors, delays or deficiencies in services or theft or damage of Products, attributable to third parties who assist LMNF such as delivery partners. e. To the fullest extent permitted by law, LMNF disclaims and excludes all warranties and representations, express, implied or statutory, with respect to the LMNF platform or LMNF"s services, or with respect to the accuracy, currency or completeness of the information provided by LMNF, including the implied warranties of merchantability or fitness for a particular purpose and non-infringement of a patent, trademark or other intellectual property right. The LMNF platform, including, without limitation, all content, information and links contained therein, is provided "as-is" without any warranty that it will be uninterrupted or error free. You expressly agree that your use of this LMNF platform is at your sole risk. f. Notwithstanding anything herein to the contrary, LMNF"s aggregate liability (whether in contract, tort or otherwise) for any loss or damage that you may incur on any account whatsoever, arising out of your use of the LMNF Platform, shall be limited to a sum equal to the amount paid or payable by you for the Product(s) or Services in respect of one incident or series of incidents attributable to the same cause. g. LMNF reserves the right to refuse Service, terminate accounts, remove or edit content, or cancel orders anytime at their sole discretion. h. No claims or action arising out of, or related to, the use of the LMNF Platform or these terms and conditions may be brought by you more than one (1) year after the cause of action relating to such claim or action arose. i. We have selected the Products on the basis that they will be used for personal use only. If you are planning to use them for business purposes, you are advised to make sure that you are covered by a proper insurance plan. Where you decide to use the Products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the Products shall be limited to the replacement value of the Product in question. In relation to business users, we do not accept liability for the fitness of Products for business purposes, nor do we accept liability for loss of use of the Product, nor any loss over and above the cost of the Products in the event of a claim for breach of warranty or condition.
This section shall survive the termination of this Agreement and the termination of your use of our Services or the LMNF Platform.

7. DATA & INFORMATION POLICY

We respect your right to privacy in respect of any personal information provided to us for the purposes of availing our Services. To see how we collect and use your personal information, please see our Privacy Policy.

8. INTELLECTUAL PROPERTY AND OWNERSHIP

You recognize and agree that all copyright, registered trademarks and other intellectual property rights on all materials or contents provided as part of the LMNF Platform belong to us at all times or to those who grant us the license for their use. You are permitted to use this material and/or content only as expressly authorized by our licensors or us. No use of these may be made without the prior written authorization of LMNF. All Product names, trade names, service names, tag lines, or logotype distinguished in form, text, or otherwise from surrounding text (e.g., all capital letters), (collectively, "Marks") are trademarks owned by or licensed to LMNF, unless otherwise noted. The Marks on the LMNF Platform are variously protected by the laws of India. Use of any of these Marks may not be made without the prior written consent of LMNF, except for the sole purpose of identifying the Products or Services originating from LMNF. You acknowledge and agree that the material and content shown at the LMNF Platform is made available for your personal non-commercial use only and that you may download such material and content only for the purpose of using this LMNF Platform. You further acknowledge that any other use of the material and content of the LMNF Platform is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. The LMNF Platform may provide the opportunity for Registered Users to post reviews and other comments, questions, suggestions, or other information ("User Content") on the LMNF Platform. You warrant that any such User Content submitted by you to the LMNF Platform is original (and does not infringe the copyright of others), and you hereby grant LMNF a perpetual, irrevocable, non-exclusive, royalty free license to use such User Content so submitted, without any further recourse to you, and you hereby waive all rights in such User Content. LMNF has the right but not the obligation to monitor and edit or remove any activity or User Content, and takes no responsibility and assumes no liability for any User Content posted by you or content posted by any third party.

9. OTHER CONDITIONS

Please note that your payments are processed in accordance with applicable law and you may refer to our Payments and Refund Policy for details. By using our Services, you further confirm that you understand and agree to the following:
a. That you will use the services provided by LMNF, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the LMNF Platform and transacting on the LMNF Platform. b. You will provide true, accurate, complete and current information in all instances where such information is requested of you. LMNF reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), LMNF has the right in its sole discretion to reject the registration and debar you from using the Services of LMNF and / or other affiliated websites without prior intimation whatsoever. c. That you using your best and prudent judgment before entering into any transaction through this LMNF Platform doing so at your sole risk.
LMNF reserves the right to transfer, assign or sub-contract the benefit of the whole or part of any of its rights or obligations under these Terms or any related contract, to any third party. If any part of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other Terms shall not be affected. These Terms do not create or confer any rights or benefits enforceable by any person that is not a party. No delay or failure by LMNF to exercise any powers, rights or remedies under these Terms will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorized representative of LMNF. These Terms including the documents or other sources referred to in these Terms supersede all prior representations, understandings and agreements between you and LMNF relating to the use of the LMNF Platform (including the use of Services and/or order of Products) and sets forth the entire agreement and understanding between you and LMNF for your use of the LMNF Platform. When you visit the LMNF Platform or send e-mail to us, you are communicating with us electronically. You consent to receive communication from us electronically. We may communicate with you by e-mail or by posting notices on the LMNF Platform. You agree that all agreements, notices, disclosures, and other communication that we provide to you electronically satisfy any legal requirement that such communication be in writing.

10. THIRD PARTY LINKS AND RESOURCES

Where the LMNF Platform contain links to other sites and resources provided by third parties (including where our social media sharing plug-ins include links to third party sites), these links are provided for your information only/ merely as a convenience. We have no control over the contents of those websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. Any links to such linked Internet sites should no way be construed as an endorsement, representation or promotion by LMNF as to the content, representation, accuracy, products or services found or otherwise described in such linked Internet sites. Use of those linked Internet sites/links is done at your own risk and cost. You will be bound by the privacy policy and terms of use of the respective website when you navigate away from the LMNF Platform to any such website.

11. AMENDMENTS

We may from time to time update or revise these Terms and Conditions. Every time you wish to use the LMNF Platform, please check the relevant Terms and Conditions and Privacy Policy to ensure you understand the terms that apply at that time.

12. EVENTS BEYOND OUR CONTROL

We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under any contract including any delay or failure to deliver Products when caused by events that are beyond our reasonable control ("Force Majeure"). Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:
a. Strike, lockout or other forms of protest; b. Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war; c. Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster; d. Inability to use public or private transportation and telecommunication systems; and e. Acts, decrees, legislation, regulations or restrictions of any government or public authority including any judicial determination.
Our obligations deriving from any contracts should be considered suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfil these obligations by an amount of time we shall communicate to you, not being less than the time that the situation of Force Majeure lasted.

13. TERMINATION

a. We reserve the right to refuse the use of Services immediately in case your conduct is deemed by us to be in contravention of applicable acts, laws, rules and regulations or these Terms and Conditions; and b. For change in law specifically, we reserve our rights to suspend our obligations under any contract indefinitely, and / or provide Services under revised Terms and Conditions.

14. APPLICABLE LEGISLATION AND JURISDICTION

The use of our LMNF Platform and the contract between you and LMNF shall be governed by the laws applicable in India, without regard to the conflict of law rules. Any dispute relating to the use of our Services will be only resolved exclusively in the Courts at Hyderabad, India but not in any other Court.

15. CONTACT US

If you have any comments, query or grievances regarding the Services, Terms and Conditions and Privacy Policy, you may contact info@liefmednfood.com.

This Privacy Policy governs how we,(“Lief MednFood llp”, “Company”,“we”,“us” or"our”) collect, use, share and process your information, that you provide to us through your use of the app, Lief MednFood llp Pharmacy stores and website www.liefmednfood.com, www.liefmednfood.in in the course of providing services(“Services”) as defined in the Terms and Conditions to you. Lief MednFood llp website and app ( “Website” /“App” respectively), respects your privacy, and seeks to comply with applicable legal requirements in respect of data collection, processing and transfer. Please read this Privacy Policy carefully. By accessing or using this website / app, you agree to be bound by the terms described herein and all the terms incorporated by reference. If you do not agree to all of these terms, do not use this website / app.
1.What is Personal Information?
Personal information is that information which can be used to directly or indirectly identify you. It includes de-identified data that, when linked to other information available to us, would enable us to identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that we cannot identify you through it, even in conjugation conjunction with other information. “Sensitive Personal Data or Information” means Personal Information of any individual relating to password; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above as provided to or received by Lief MednFood llp for processing or storage. However, any data/ information relating to an individual that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as Sensitive Personal Data or Information. By clicking "I accept" when downloading the App or proceeding to the Website, and/or using our services you represent that you voluntarily provide us with personal information including medical and financial information and consent to their collection, use and disclosure in accordance with this Privacy Policy. You also represent that you are duly authorised by any third party (including a child or an employer) whose information you share with us. We shall act as per your representation of authority and shall not make any independent enquiries to ascertain the veracity of your authorisation. In the event you do not have sufficient authorisation you shall be solely responsible for your acts and omissions including sharing of information with us by you and the consequential processing and actions taken by us in accordance with this Privacy Policy.
2.What types of data do we collect?
Lief MednFood llp, like many other websites uses “Cookies”. Cookies are small data files that a website stores on your web browser. These are used for the purpose of storing your preferences, previous activities browsing activities, profiling and tracking behaviour on this Website. By visiting Lief MednFood llp, you acknowledge, accept and expressly authorize the placement of cookies on your web browser. We recommend that you clear the cookies stored on your browser from time to time. When you sign up or register on the Lief MednFood llp App or Website to use our Services, and during the course of actual usage of our Services, the types of information that will be collected by us include the following: • Contact information: Name, Address, Contact details, Email ID, Phone Number; • Demographic information: Gender, Age, Date of Birth; Marital Status, Nationality • Data regarding your usage of the services such as search history and history of the appointments made by you through the use of Services; • Any other detail relating to the above as voluntarily provided to Lief MednFood llp by you, for providing value added service; • Medical records and history which you voluntarily provide or is generated on usage of any of the services availed by you from Lief MednFood llp; • Physical, physiological and mental health condition which you voluntarily provide or is generated on usage of our services through the app/website; • Data regarding your medical qualifications, registrations and certifications; • Any additional information that you voluntarily choose to provide to Lief MednFood llp through any mode of communication or during any interaction.
3.Where do we collect your data from?
For end users: • Any information that you voluntarily choose to provide to us through app, website, email, during interaction with us on call or chat and other modes of communication; • Information that we collect from healthcare service provider (HSPs) such as doctors, hospitals, diagnostic centres, chemists etc. in the Lief MednFood llp, to whom you have permitted the sharing of your personal information; • Data you have provided to any group company of the Company, affiliates, associates, subsidiary, holding company of the Company, associates and subsidiaries of holding company of the Company, to whom you have given consent for sharing of such information. For doctors: • Before onboarding you, we may request information regarding your qualifications, experience, public profile, and representations made by you to us; • During your usage of the App / Website, we may collect information based on your use of the Services; • We may collect other information that you voluntarily choose to provide to us through app, website, email, during interaction with us on call or chat and other modes of communication; • We may collect information from any group company, affiliates, associates, subsidiary, holding company of the Company, associates and subsidiaries of holding company of the Company to whom you have given consent for sharing of information for availing value added service.
4.How do we use your data?
We use your Personal Information for purposes that include the following: General (end users and doctors): • Your registration for the purpose of receiving our Services, identification, communication, notification and for fulfilment of the Terms and Conditions [Insert link of terms and conditions]; • Analysis, research, training and disclosure (where required) to its affiliates, agents and government authorities. • Offering you personalized Services and targeted advertisements of various healthcare and wellness plans and offering you customised health insights; • Improvement of our products and services; • Research and analysis for the development of commercial solutions; • Addressing your requests, queries and complaints, in any, pertaining to our Services; other customer care related activities; • Investigating, enforcing, and resolving disputes; • For the purpose of contacting you to provide you with information on new Services and offers, taking feedback, assisting you with completion of transactions or other issues relating to the use of Services; • To send notices, communications, alerts, new offers relevant to use of the Services offered by Lief MednFood llp on Website/app; • Carrying out our obligations in relation to any agreement with our business partners or contractors; • Technical administration and customization of Website, and other general administrative and business purposes; • To send you information about special promotions or offers (either offered by Lief MednFood llp or by its business partners), new features or products both of the Lief MednFood llp as well as third-party offers or products with whom Lief MednFood llp has a tie-up; For end users only: • Creation and maintenance of health records in electronic form in the Personal Health Record (PHR) database; • For sharing with your chosen HSP in the Lief MednFood llp group like doctors, hospitals, diagnostic centres, chemists who may provide you services under the Lief MednFood llp Platform. • Processing any order’s you may place using our Services; For doctors only: • For verifying your professional credentials and any representations you have made to us; • For processing any payments made to you; • For providing recommendations to end users based on your expertise and specialisations; • For providing any other service to you.
5.How long will we retain your data?
We store your personal information in accordance with applicable laws, which means we keep your data for as long as necessary to provide you with our Services or as may be required under any law. We shall store your personal information for lawful purposes only. We keep de-identified data for research and statistical purposes for a longer period. If you close your account, we have no obligation to retain your data, and we may delete any or all of your data without liability. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, or if required by law, or for other legitimate purposes. We may continue to store your data in anonymised form for analytical and research purposes.
6.Disclosure and transfer of your data
We may disclose and in some cases transfer your personal information to such entities as required to provide services to you and to provide value added services or other third party products and services, to the extent permitted by applicable law. These entities may be located outside India, which you hereby consent to. We require such entities to protect your information through equivalent security measures as what we would adopt. An indicative list of entities we may disclose or transfer information to, are provided below: A. Service Providers: We share personal information with companies that provide Services on our behalf, such as website hosting, data storage, software services, email services, marketing, fulfilling customer orders, providing payment services, data analytics, data mining, providing customer services, and conducting surveys. These companies may be located within or outside India, but in any case are obligated to protect your data. We may also share information with employees, data processors, consultants, business partners and technology partners on a need to know basis. Such entities would be contractually obligated to maintain confidentiality in relation to your data. If you are an end user, your personal information will also be shared with your chosen HSPs. B. Business Affiliates: We may disclose or transfer some of your information to entities in the Lief MednFood llp Group, affiliates, associates, subsidiary, holding company of the Company, associates and subsidiary of holding company of the Company including foreign entities, and in particular group companies and affiliates who are involved in the provision of products and services, to the extent permitted by applicable law. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, asset sale, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal information to the relevant third party with the same rights of access and use. C. Law Enforcement Agencies: We may share information with law enforcement agencies pursuant to lawful requests for information, and otherwise as required under any law applicable at the given time, both in India and outside India. Other Third Parties: • We may also disclose personal information if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users. • Anonymised, aggregated data that cannot re-identify you, may be shared with advertisers, research firms and other partners.
7.How do we protect your data?
We are committed towards maintaining the privacy of the information uploaded by you on the website and complies with the industry standard security safeguards for the purpose of securing the website and the information provided/uploaded by you. We use reasonable technical, administrative, and physical security measures for the purpose of safeguarding all data you share with us. We also have comprehensive internal policies in place to prevent unauthorized access to your data. We take adequate steps to ensure that third parties we share data with also adopt reasonable level of security practices and procedures to ensure the privacy and security of your information. However, we are not responsible for any loss, unauthorised access, safety issue or any harm caused to you by any misuse of your personal information, unless it is a direct and foreseeable consequence of negligence and non-compliance on our part only. You hereby acknowledge that we are not responsible, in particular, for any third party action or action on your part leading to loss, damage or harm to you or any other person. For any data loss or theft due to unauthorized access to your electronic devices through which you avail our Services, Company shall not be held liable for any loss whatsoever incurred by you. Further, you are liable to indemnify the Company as per the Terms of Use.
8.What are your rights?
We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. However, you have the sole responsibility of ensuring that you review the accuracy of information provided by you and contact us in case of discrepancies, or in case you wish to discontinue the use of our services. You have the following rights with regard to your personal information: • You have the right to access your personal information, and request correction and deletion. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through [Insert link of relevant email address for customer care]. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or subsequently becomes untrue, inaccurate, out of date or incomplete), or we have reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, we may, at our sole discretion, discontinue the provision of the Services to you. There may be circumstances where we will not correct, delete or update your Personal Information, including (a) where the Personal Information is opinion data that is kept solely for evaluative purpose; and (b) the Personal Information is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed. • You are free to not to share any medical or other information that you consider confidential and withdraw consent for us to use data that you have already provided. In the event that you refuse to share any information or withdraw consent to process information that you have previously given to us, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary. • You may contact Grievance Officer for any questions or for exercise of these rights. Email: info@liefmednfood.com We will respond to your request within a reasonable time For any data loss or theft due to unauthorized access to your electronic devices through which you avail our Services, Company shall not be held liable for any loss whatsoever incurred by you. Further, you are liable to indemnify the Company as per the Terms of Use.
9.Third Party Websites and Services
Our Website and App may contain links to third party services, and give you the ability to access such third-party websites, products, and services. Please note that you may proceed to the use of such third party website or service at your own risk and the Company will not be held liable for any outcome or harm arising as a result of your use of such third party websites or services. Please read the privacy policies of any third party before proceeding to use their websites, products, or services.
10.Changes to this Privacy Policy
We may periodically revise or update this Privacy Policy. Your continued use of our products and services after the effective date of the Privacy Policy means that you accept the revised Privacy Policy. If you do not agree with any such revised terms, please refrain from using our Services and contact us to close any account you may have created.